Shipping Policy
At Black Phone, we are committed to delivering your orders promptly and safely across the UAE.
1. Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on Sundays or public holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
- Delivery Area: We ship to all cities within the United Arab Emirates.
- Shipping Charges: We offer FREE shipping on all orders.
- Estimated Delivery Time: Standard delivery takes 1 to 2 business days depending on your location.
3. Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
4. Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at info@blackphone.ae.