Terms and Conditions

the introduction

Our valued customer, we welcome you to the “Black Phone General Trading LLC” website. These terms and conditions apply to the “Black Phone” store, with all its departments and branches, which refer to these terms and conditions as a safe reference.

Dear customer, Black Phone General Trading LLC is the company that supports and maintains the www.blackphone.ae website

By visiting the “Black Phone” online store, you give your agreement to the current terms and conditions. If you do not agree to them, you should not use this site. The site reserves the right to change, modify, add or remove parts of the terms and conditions of use at any time. Changes become effective when they are posted on the Site without notice. So please review the Terms of Use and Conditions regularly to keep up with all updates. Your continued use of the site constitutes your full acceptance of all changes made to the terms of use and conditions.

How to use the site

We grant you a non-transferable and revocable license to use the Site under the specified terms and conditions. The purpose of this license is to purchase goods and personal products sold on the site. Use for commercial purposes or use on behalf of any third party is prohibited, except as clearly and transparently permitted by us in advance. Any breach of these terms and conditions shall result in the immediate revocation of the license granted in this paragraph without any prior notice.

The content provided on this site is presented for informational purposes only. The explanations and specifications regarding the products mentioned on this site are due to the sellers, suppliers and companies themselves who provided the product. The comments or opinions expressed on this site belong to each individual who posted them and therefore do not reflect our opinions at all.

Some services and related features that may be available on the Site require registration or subscription. Should you choose to register or subscribe to any such services or related features, you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes. Each site user is solely responsible for keeping passwords, passwords, or other identification methods safe and secure. The account holder is fully responsible for all activities that occur under his password or within his account. In addition, you must notify us of any unauthorized use of your password or account. Finally, the site is not responsible at all, directly or indirectly, in any way, for any loss or damage of any kind, which may result from your failure to comply with this section, or at least in connection with it.

During the registration process, you agree to receive promotional emails from the site. You can later opt out of this option and not receive promotional emails.

User posts

All of your contributions on the site and/or your evaluations of us, including, but not limited to, questions, criticisms, comments, and suggestions (all “contributions” in general) become our exclusive property, and in no way belong to you. In addition to the rights that apply to any type of contribution, once you share your comments or criticism with us on the site, you also grant us the right to use the name that you display that is directly related to the criticism, comment, or any other content. You may not use a false e-mail address, claim to be someone else, or attempt to mislead us or any third party regarding the authenticity or reliability of any Submission. We have the right to remove or retain any reviews

Approval of orders and pricing

Please note that in some cases, an order may not be approved for a number of reasons. The site reserves the right to refuse or cancel any order for any reason at any time. Before we agree to the order, we may ask you to provide additional information or proof, including, but not limited to, phone number and address.

We intend to provide the most accurate pricing information to all users who visit the site. However, errors may occur sometimes, such as cases where the product is not priced correctly on the online store pages. As such we reserve the right to refuse or cancel any order. If the product is not priced correctly in this case, we may contact you to confirm the order at its correct price or cancel your order after informing you of this cancellation. We have the right to refuse or cancel any orders whether the order has been confirmed or not, even if fees have been added to the credit card.


Blackphone’s headquarters are located in the United Arab Emirates, and in the event of any controversy, claim, or dispute that arises and is not resolved by mutual consent, the law of the United Arab Emirates applies, and the arbitral authority between all parties is the Ras Al Khaimah courts in accordance with the rules and regulations of the Ministry of Commerce and Industry and the competent authorities.
BlackPhone will not trade or provide any services to OFAC and sanctioned countries in accordance with UAE law.
Dear Customer, You must keep a copy of transaction records and store policies and rules.


In addition to any legal or equitable remedies, we may immediately, and without notice, void these Terms and Conditions or cancel any or all of your rights granted under the Terms and Conditions. Upon any invalidation of this Agreement, you must immediately stop visiting and using the Site, and we may immediately cancel, in addition to any legal or equitable remedies, all of your passwords, passwords or other identification methods, and refuse any visit to or use of this Site, entirely. Or partially. Any invalidation of this agreement will not affect all rights and obligations, including but not limited to (payment obligations) of the parties concerned before the date of invalidation. You also agree that the site is not responsible for you or any other individual as a result of the site being suspended or terminated. If you are dissatisfied with this site or any of its terms, conditions, system, policies or guidelines, then your sole and exclusive solution is to stop using the site, with our sincere thanks for your understanding.

Other information, terms and conditions

Dear customer, the party that processes payment transactions and all data related to payment cards is Network Ngenius.

The currency of purchase in the store is the UAE dirham.

Users under the age of 18 are not permitted to register on the site as a user and may not deal with or use the site.

The user is responsible for maintaining the confidentiality of his account.

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third party.

Delivery policy

The customer is responsible for writing his own delivery address and ensuring that the address is correct

Products and electronics products can be delivered in the United Arab Emirates only, delivery to GCC countries is currently not available

When ordered before 9:30, the order will be delivered on the same day

Your order is shipped via the delivery company, which is a third party, so your information will be provided to the delivery company, such as your phone number, email, your location, and any other information that may be useful in delivering your order to you.

Terms of the trial period

Dear customer, please note that the site is in the experimental phase of its launch, and once you use the site and shop from it, you agree that you are part of the experiment in which many variables are loaded, for example but not limited to the periods of site maintenance or updating the site and many other variables, and Thus, you do not have any right to veto the site or submit any kind of problems or complaints because you agreed of your own free will to these terms once you use the site.