Black Phone General Trading LLC
This Privacy Policy explains how Black Phone General Trading LLC (“Black Phone”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information obtained from users (“you”, “customer”) when accessing or using our website:
https://www.blackphone.ae
By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of information:
a) Personal Information
Information you voluntarily provide when:
- Creating an account
- Placing an order
- Contacting customer support
- Filling out forms on our website
This may include:
- Full name
- Email address
- Phone number
- Shipping and delivery address
b) Transaction Information
- Order details
- Products purchased
- Delivery information
- Refund or return requests
c) Communication Records
- Emails
- Phone calls
- Messages sent through contact forms or customer support channels
d) Technical & Usage Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website interaction data and browsing behavior
e) Cookies & Tracking Technologies
Information collected through cookies and similar technologies to improve website functionality and performance.
f) Third-Party Information
Information received from trusted third parties who have confirmed that you have provided consent for your data to be shared with us.
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling customer orders
- Delivering purchased products
- Providing customer support and responding to inquiries
- Managing returns, refunds, and exchanges
- Improving our website, services, and user experience
- Personalizing content and shopping experience
- Sending order-related notifications and service messages
- Sending promotional or marketing communications (where permitted by law)
- Preventing fraud, unauthorized access, and misuse of our platform
- Complying with legal, regulatory, and accounting obligations
3. Cookies, Analytics & Advertising Technologies
Our website uses cookies and similar technologies to enhance functionality and user experience.
We may use third-party services such as:
- Google Analytics to analyze website traffic and usage patterns
- Google Advertising services to display relevant advertisements based on user interests
These third-party providers may use cookies or similar technologies in accordance with their own privacy policies.
Cookie Control & Advertising Preferences
- Users can manage or disable cookies through their browser settings.
- Users can opt out of personalized Google advertising by adjusting their preferences through Google Ad Settings or using available opt-out tools.
- Disabling cookies may limit certain website features or functionality.
4. Sharing of Information
We do not sell personal data to third parties.
We may share information only with:
- Payment service providers
- Logistics and courier companies
- IT service providers
- Marketing and analytics partners
- Legal or regulatory authorities when required by law
All third parties are contractually obligated to:
- Protect your information
- Use it only for authorized and legitimate purposes
5. International Data Transfers
Your information may be transferred to, stored, or processed outside the United Arab Emirates by our affiliates or service providers.
We ensure that appropriate safeguards and security measures are in place to protect personal data in accordance with applicable data protection laws.
6. Data Security
We implement reasonable technical, administrative, and organizational security measures to protect personal data, including:
- Secure Socket Layer (SSL) encryption
- Restricted access controls
- Secure data storage systems
While we take appropriate measures, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
8. Your Rights & Choices
You have the right to:
- Request access to your personal information
- Request correction or updating of inaccurate data
- Request deletion of personal data, subject to legal obligations
- Opt out of marketing communications at any time by using the unsubscribe link in our emails
Some information may be retained even after a deletion request to comply with legal or regulatory requirements.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those third parties before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
- Any changes will be posted on this page.
- Updates become effective immediately upon publication.
- Continued use of the website constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact us:
Black Phone General Trading LLC
📍 Sheikh Mohammed Bin Salem St, Al Nadiya, Ras Al Khaimah, United Arab Emirates
📞 +971 56 222 3335
📧 info@blackphone.ae