Black Phone General Trading LLC
At Black Phone General Trading LLC, we are committed to providing transparent, reliable, and consistent shipping services across the United Arab Emirates. Please read this Shipping Policy carefully before placing an order.
1. Order Processing Time
- Orders are typically processed within 1–2 business days.
- Orders are not processed or shipped on Sundays or UAE public holidays.
- During peak seasons or high order volumes, processing times may be extended slightly. Customers will be notified in case of significant delays.
2. Shipping Coverage & Delivery Time
- Delivery Area: All cities and emirates within the United Arab Emirates.
- Shipping Fees: Free standard shipping on all UAE orders.
- Estimated Delivery Time: Approximately 2–4 business days, including order processing and transit time.
Delivery times are estimates only and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances beyond our control.
3. Order Tracking
- Once your order has been dispatched, you will receive a shipment confirmation via email or phone message.
- Tracking details may become active within 24 hours after dispatch.
4. Delivery Delays & Issues
Black Phone General Trading LLC is not responsible for delays caused by factors beyond reasonable control, including but not limited to courier delays, force majeure events, public holidays, or incorrect delivery information provided by the customer.
We will, however, make reasonable efforts to assist customers in tracking shipments and resolving delivery-related issues.
5. Damaged or Missing Items
If your order arrives with damaged packaging or missing items, you must notify us within 24 hours of delivery by contacting:
Please include clear photos of the package and the delivered items. Claims submitted after this timeframe may not be eligible for review.
6. Risk of Loss
Ownership and risk of loss for purchased items pass to the customer upon successful delivery to the provided address, in accordance with applicable UAE laws.
7. Related Policies
This Shipping Policy should be read together with our:
- Terms & Conditions
- Refund & Returns Policy
- Privacy Policy
8. Contact Information
Black Phone General Trading LLC
📍 Sheikh Mohammed Bin Salem St, Al Nadiya, Ras Al Khaimah, United Arab Emirates
📞 +971 56 222 3335
📧 info@blackphone.ae