Black Phone General Trading LLC
Welcome to https://www.blackphone.ae (the “Website”).
These Terms & Conditions (“Terms”) govern your access to and use of this Website, operated by Black Phone General Trading LLC (“Black Phone”, “we”, “our”, or “us”).
By accessing, browsing, or using this Website, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue using the Website.
1. Eligibility & Acceptance
By using this Website, you confirm that:
- You are at least 18 years old, or
- You are using the Website under the supervision of a parent or legal guardian.
We reserve the right to update or modify these Terms at any time.
Any changes will become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the updated Terms.
2. Use of the Website
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial shopping purposes only.
You agree not to:
- Use the Website for any unlawful purpose
- Use the Website on behalf of any third party without authorization
- Attempt to interfere with the Website’s security, servers, or functionality
- Misuse or attempt to gain unauthorized access to the Website or related systems
Violation of these Terms may result in suspension or termination of access without prior notice.
3. Account Registration & Security
Certain features of the Website may require account registration.
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Keep your account information updated
You are solely responsible for:
- Maintaining the confidentiality of your login credentials
- All activities conducted under your account
You must notify us immediately if you suspect unauthorized access or a security breach.
Black Phone General Trading LLC is not liable for losses resulting from failure to protect account credentials.
4. Product Information
We make reasonable efforts to ensure that product information displayed on the Website is accurate.
However:
- Product images are for illustration purposes only
- Minor variations in color, packaging, or specifications may occur
- Product availability is subject to change without notice
5. Orders & Acceptance
All orders placed through the Website are subject to availability and acceptance.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased per customer
- Request additional verification (such as phone number or delivery address)
If an order is cancelled after confirmation, any eligible refund will be processed in accordance with our Refund & Returns Policy.
6. Pricing & Payments
- All prices are displayed in United Arab Emirates Dirhams (AED) unless stated otherwise.
- Prices may change without prior notice.
- Cash on Delivery (COD) is currently the only available payment method.
In the event of pricing or listing errors, we reserve the right to cancel affected orders.
7. Shipping & Delivery
Delivery timelines provided on the Website are estimates only and may vary due to factors beyond our control.
For full details regarding shipping coverage, delivery timelines, and conditions, please review our Shipping Policy, which forms an integral part of these Terms.
8. Returns & Refunds
Returns, exchanges, and refunds are governed exclusively by our Refund & Returns Policy.
By placing an order, you acknowledge and agree to the conditions outlined in that policy.
9. Warranty
Products may be covered by manufacturer warranties where applicable.
Black Phone General Trading LLC does not provide additional warranties unless explicitly stated in writing.
10. User Content & Reviews
Any content submitted by users, including reviews, comments, or feedback:
- Must be accurate and lawful
- Must not be misleading, defamatory, or abusive
By submitting content, you grant Black Phone General Trading LLC the right to use such content for marketing or operational purposes.
We reserve the right to remove or modify user-generated content at our discretion.
11. Intellectual Property
All content on the Website, including text, images, logos, graphics, and software, is the property of Black Phone General Trading LLC or its licensors.
This content is protected by UAE and international intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
12. Limitation of Liability
To the fullest extent permitted by law:
- Black Phone General Trading LLC shall not be liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the value of the product purchased by the customer.
13. Force Majeure
Black Phone General Trading LLC shall not be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Courier disruptions
- Technical failures
14. Termination
We reserve the right to suspend or terminate access to the Website or user accounts at any time if these Terms are violated.
Termination does not affect rights or obligations accrued prior to termination.
15. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
Black Phone General Trading LLC does not conduct business with individuals or entities from countries sanctioned by OFAC, in compliance with UAE regulations.
16. Related Policies
These Terms should be read together with:
- Privacy Policy
- Refund & Returns Policy
- Shipping Policy
In the event of any conflict, these Terms shall prevail.
17. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Black Phone General Trading LLC
📍 Sheikh Mohammed Bin Salem St, Al Nadiya, Ras Al Khaimah, United Arab Emirates
📞 +971 56 222 3335
📧 info@blackphone.ae